Sample charges
Charged · credit availableSamples are charged. Sample fees can be credited under the conditions confirmed in your quotation.
COMMERCIAL TERMS · PLANNING REFERENCES
Clear starting points before quotation.
Review sample, payment and warranty terms alongside typical order quantities and timing. Final terms are confirmed for the selected model, destination market and order requirements.
ORDER TERMS
Samples, payment and warranty
Payment & trade terms
T/T · FOBT/T: 30% down payment, 70% against a copy of the bill of lading.
FOB. The port of shipment is confirmed in the quotation.
Warranty
1 year under normal useFree repair parts for faults during normal use. Newly received products that fail to start are replaced free of charge.
AFTER-SALES & MIXED ORDERS
Support after delivery, flexibility across models
Repair parts & arrival support
We provide a one-year warranty under normal use. If a product develops a fault during normal use, we provide repair parts free of charge. If a newly received product fails to start, we provide a replacement product free of charge. DUPOW covers the shipping costs for these repair parts and replacement products.
Mixed-model orders
Mixed loading is supported. The minimum order quantity for each model still applies.
Include the quantity for each model in your inquiry so we can review the product and packaging combination.
TYPICAL MINIMUM ORDER QUANTITY
Category-level order references
The quantities below apply to typical standard configurations and provide a practical starting point for buyer planning.
Portable Power Tools
500 unitsGrinding, drilling, fastening, handheld cutting and sanding tools.
Painting & Spraying Equipment
100 unitsAirless paint sprayers and related surface-finishing equipment.
Benchtop Tools
300 unitsWoodworking machinery, benchtop saws, routers and planers.
Garden & Outdoor Equipment
300 unitsMowing, trimming, blowing, cleaning and outdoor equipment.
Generators & Engines
100 unitsGasoline, inverter and diesel generators plus general-purpose engines.
Automotive & Workshop Equipment
300 unitsAutomotive finishing, inflation, cleaning and workshop support.
Important: MOQ may vary depending on the model, OEM requirements, customized colors, packaging, voltage, plug type and certification requirements. Final MOQ is confirmed with each quotation.
TIMING & OEM
From sample review to production
The schedule starts only after the required product information and approvals are complete.
Sample lead time
Around 7 daysNormally counted after product specifications and the requested sample configuration are confirmed.
Production lead time
Usually 30 daysNormally counted after sample and packaging approval. The final production and delivery schedule is confirmed for each order.
OEM cooperation
WelcomeAvailable branding, color, packaging and configuration options are reviewed for the selected product, destination market and order requirements.
FINAL CONFIRMATION
What turns a reference into an order term
Commercial references become order-specific only after the following details are reviewed and recorded in the quotation and order documents.
- 01
Exact product
DUPOW model, configuration, accessories and estimated quantity.
- 02
Destination market
Voltage, frequency, plug type and required compliance documents.
- 03
OEM and packaging
Branding, color, artwork, manuals, labels and packaging requirements.
- 04
Quotation and order
Final MOQ, schedule and other commercial details are confirmed in the formal quotation and order documents.
BUYER QUESTIONS
Commercial terms FAQ
Are samples charged, and can the fee be credited?
Samples are charged. Sample fees can be credited under the conditions confirmed in your quotation.
What payment and trade terms does DUPOW offer?
T/T: 30% down payment, 70% against a copy of the bill of lading. FOB. The port of shipment is confirmed in the quotation.
What warranty is available?
We provide a one-year warranty under normal use. If a product develops a fault during normal use, we provide repair parts free of charge. If a newly received product fails to start, we provide a replacement product free of charge. DUPOW covers the shipping costs for these repair parts and replacement products.
Can I mix different models in one order?
Mixed loading is supported. The minimum order quantity for each model still applies.
Are the published MOQs fixed for every model?
No. They are planning references for typical standard configurations. The final MOQ is confirmed for the exact model, configuration, customization and packaging program.
When does the production lead time begin?
The usual 30-day reference begins after the sample and packaging are approved. The exact production and delivery schedule is confirmed for each order.
Does DUPOW accept OEM programs?
Yes. OEM cooperation is welcome. Branding, colors, packaging and other available options are reviewed for the selected product and destination market.
What should a buyer include in an inquiry?
Please include the DUPOW model, estimated quantity, destination market, voltage or plug requirements, branding needs, certification requirements and target timing where applicable.