1. Who is responsible
Ningbo Hopes Import and Export Co., Ltd. operates the DUPOW website and is responsible for deciding how website and enquiry information is used.
Business address: Room 705, MC Building, No. 385 Tianzhi Street, Yinzhou District, Ningbo 315100, China.
2. Information we handle
Website delivery and security
Like most websites, our hosting service processes technical request information needed to deliver and protect the site. This can include IP address, request time, requested page or file, referring page, browser or device information, and response status.
Product shortlist and website enquiries
The product families you add to the enquiry list are saved in your browser so the shortlist can continue across pages. When you select “Send inquiry,” the website securely transmits your name, business email, company if provided, destination market or country, requirements, optional order details and selected product references to our server. A random request-attempt identifier and the request page accompany the enquiry for delivery and troubleshooting. Entry-page, referring-domain and UTM attribution is included only when you have allowed analytics. Refusing analytics does not affect enquiry delivery. Query strings, advertising click identifiers and unrelated browsing history are not included. The server validates the request and sends it to ivan@dupowtools.com through Tencent Enterprise Mail. A restricted operational record containing the enquiry reference, destination market, selected product codes, source and an initial “new/unreviewed” status may be kept for follow-up and source evaluation; it excludes the buyer’s name, email address and message. The website does not create a public account or profile from the form.
When you request the product catalogue, the website securely transmits the name, business email, country or market, product interest and company information you choose to provide, together with the same limited request-attribution fields described above.
The separate WhatsApp link opens WhatsApp without sending a message automatically. Information is shared with WhatsApp only if you continue in that external service.
Messages you choose to send
If you contact us by email, phone or WhatsApp, we receive the contact details, company information, product interests and message content you provide. We use it to respond, prepare quotations, assess product or compliance requirements, and manage a potential or existing business relationship.
3. Optional website analytics
Optional Google Analytics and Google Ads measurement
Google measurement is off unless you select “Allow analytics and Google measurement.” This choice allows Google Analytics page views, accepted enquiries and WhatsApp link clicks, together with Google Ads conversion measurement. Choosing analytics only allows PostHog, not Google measurement. A previous Google Ads choice does not automatically allow Google Analytics; use “Privacy settings” to make a new choice.
If allowed, Google may receive page information, advertising click identifiers, browser/device and network information, and a random enquiry-attempt identifier. Google Analytics receives page and referring-page addresses without query strings or fragments through this integration. We do not send enquiry names, email addresses, phone numbers, free-form messages or mail-delivery references to Google. Customer-data matching is not part of this integration, and we do not use personalized advertising.
Google Analytics may set first-party _ga measurement cookies for up to 180 days under this integration. Google Ads may set cookies such as _gcl_aw, normally for up to 90 days. See Google’s privacy policy. Withdraw permission through “Privacy settings” to stop this integration’s future optional events and remove its measurement cookies. This does not erase data already received by Google. Refusing does not affect website access or enquiry submission.
PostHog analytics are off until you select “Allow anonymous analytics only” or the combined Google choice. If allowed, we use PostHog US Cloud to understand overall website use. We may collect page views, product or category viewed, approximate country or region derived from the network connection, referring website, browser/device type, and limited actions such as opening or submitting an enquiry or selecting a WhatsApp link.
We do not send names, email addresses, company names, free-form enquiry messages or typed search terms to PostHog. For a successfully submitted enquiry, we may record the separately supplied destination market, enquiry type, selected-product count, anonymous request-attempt identifier and delivery reference so aggregate source and conversion performance can be measured. We record search length only, not the words entered. PostHog automatic click capture and session recording are disabled. Google measurement requires the combined choice described above. URL query strings and fragments are removed before PostHog analytics events are sent.
A random browser identifier is used only after consent so visits can be counted more accurately. We do not use PostHog to identify individual visitors or build advertising profiles.
Refusing analytics does not limit website access. Use “Privacy settings” in any page footer to allow, refuse or withdraw analytics permission at any time.
4. Browser storage and cookies
| Item | Purpose | Duration | Category |
|---|---|---|---|
dupInquiryFamilies / dupInquiryFamilies-v2 | Remembers product families added to the enquiry shortlist. It does not store enquiry form fields. | Up to 7 days after your last shortlist change; removed sooner when you clear the list or browser storage. Created after you select products. | Necessary browser storage |
dupow_analytics_consent_v1 | Remembers whether analytics were allowed or refused. | 180 days, unless changed or cleared sooner. | Necessary preference storage |
dupow_acquisition_context_v1 | After analytics consent, temporarily remembers the entry page, referring domain and UTM labels for source measurement. Removed on refusal or withdrawal. | Current browser session. | Optional analytics; saved only after analytics permission |
ph_* | PostHog first-party identifier and session information used to count visits and understand journeys. | Up to 180 days. | Optional analytics; set only after permission |
dupow_ads_measurement_consent_v1 | Remembers the separate Google Ads measurement choice. | 180 days, unless changed or cleared sooner. | Necessary preference storage |
dupow_google_analytics_consent_v1 | Remembers the new, explicit Google Analytics choice; older Ads permission does not grant it. | 180 days, unless changed or cleared sooner. | Necessary preference storage |
_ga / _ga_* | Google Analytics visit and session measurement after the combined choice. | Up to 180 days under this integration. | Optional analytics |
_gcl_* | Google Ads attribution after measurement permission. | Normally up to 90 days. | Optional advertising measurement |
5. Why we use information
- To deliver, maintain and secure the website.
- To remember product selections requested by the visitor.
- With permission, to measure website reach and improve product information and enquiry journeys.
- To answer enquiries, prepare business proposals and take steps toward a commercial relationship.
- To meet legal, accounting, export-control or dispute-resolution obligations where applicable.
Where consent laws apply, optional analytics and Google measurement rely on your choices and consent. Website security and ordinary B2B communication are handled for legitimate operational interests, to respond to your request, or to take steps toward a contract, as applicable.
7. How long information is kept
Server access logs are rotated daily with 14 archived rotations under the current hosting configuration. The enquiry service does not write form contents to its application logs or a website database. After successful delivery, the message is retained in our business mailbox and related records only as long as needed for the enquiry or relationship and for applicable legal, accounting or dispute requirements. Analytics records are kept only for website measurement and are reviewed periodically.
8. Your choices and rights
You can refuse or withdraw analytics permission at any time without affecting access to the site. Browser settings can also remove cookies and local storage, including the product shortlist and consented source attribution.
Depending on where you live, you may have rights to ask whether we hold information about you, request access or correction, request deletion or restriction, object to certain uses, receive a portable copy, or complain to a local data protection authority. These rights can be subject to legal exceptions.
9. Security and updates
We use HTTPS, encrypted SMTP delivery, restricted administrative access, form validation, request-rate controls, security response headers, limited analytics collection and routine log rotation. No internet service is risk-free, but we take proportionate steps to protect information.
We may update this notice when the website, providers or legal requirements change. The revised date will appear at the top of this page.
10. Contact us
For a privacy question or request, contact Ningbo Hopes Import and Export Co., Ltd. at ivan@dupowtools.com. Please write “Privacy request” in the subject line and describe the request and country concerned.